OAK HARDWARE LLC (hereinafter referred to as “we” or “the Company”) values ​​your privacy and is committed to protecting the personal information you provide while visiting and using our website and purchasing products. This Privacy Policy explains how we collect, use, store, and protect your information.

  1. Information We Collect

When you visit the website, create an account, place an order, or contact us, we may collect your name, email address, phone number, billing and shipping addresses, order details, and other information you voluntarily provide.

We may also automatically collect certain technical information—such as IP address, browser type, device information, pages visited, and website usage data—while you use the website to help us maintain its proper functioning and improve the user experience.

  1. Use of Information

We may use the collected information to process and ship your orders, confirm payments, provide customer service, handle returns and refunds, send order-related notifications, maintain website security, and improve our products and services.

If you consent to receive marketing communications, we may also send you promotions, special offers, or other information related to the website. You may opt out of receiving marketing emails by following the unsubscribe instructions contained within those emails.

  1. Payment Information

Your payments may be processed through third-party payment service providers. We generally do not directly store full credit card numbers or other complete payment credentials. The collection, processing, and protection of payment information may be subject to the privacy policies and security measures of the respective third-party service providers.

  1. Information Sharing

We do not sell your personal information as a standalone product. To fulfill orders and provide website services, we may share relevant information—to the extent necessary—with logistics and delivery companies, payment processors, website hosting providers, technical service providers, and other necessary business partners.

We may also disclose necessary information when required by law, court order, or government agency request, or to protect the legitimate rights and interests of ourselves, our customers, and the public.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, save shopping cart information, analyze website traffic, and improve website functionality. You can manage or restrict cookies through your browser settings, though doing so may affect the functionality of certain parts of the website. 6. Information Security

We implement reasonable technical, administrative, and security measures to protect personal information against unauthorized access, use, modification, or disclosure. However, no method of internet transmission or electronic storage is absolutely secure; therefore, we cannot guarantee that information will remain completely free from security risks in all circumstances.

  1. Information Retention

We retain personal information for the period reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing after-sales service, complying with legal and accounting obligations, and resolving potential disputes. When information is no longer reasonably necessary for business or legal purposes, we will delete, anonymize, or securely dispose of it in accordance with applicable laws.

  1. Third-Party Websites

Our website may contain links to third-party websites or services. These third-party websites maintain their own privacy policies and data handling practices. We are not responsible for the privacy practices of third-party websites and encourage you to review the relevant third party’s privacy policy before submitting personal information.

  1. Children’s Privacy

Our website is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take reasonable steps to address the matter to the extent permitted by applicable law.

  1. Your Privacy Rights

Under applicable U.S. federal, state, and local privacy laws, certain users may have rights regarding access to, correction of, deletion of, or restriction of the processing of their personal information. Specific rights depend on your state of residence and applicable legal requirements.

  1. Updates to the Privacy Policy

We may update this Privacy Policy to reflect changes in our business, adjustments to website functionality, or requirements under applicable law. Updated policies will be posted on this page, and the “Effective Date” will indicate the latest version.

By continuing to use our website, you acknowledge that you have read and understood the contents of this Privacy Policy.

  1. Contact Us

If you have any questions regarding this Privacy Policy, our handling of personal information, or your privacy rights, please contact OAK HARDWARE LLC using the contact information provided above. We will process your request within a reasonable timeframe.