OAK HARDWARE LLC provides domestic shipping services for customers in the United States. We arrange order processing and shipment promptly after payment is successfully received and verified.

  1. Shipping Coverage

We currently offer shipping services primarily within the United States. Orders are processed based on the valid shipping address provided by the customer at checkout. Actual coverage may vary due to remote locations, special addresses, or other shipping restrictions.

  1. Order Processing Time

Under normal circumstances, orders typically require 1–2 business days for processing and packaging after payment confirmation. Once processing is complete, the package is handed over to the designated logistics carrier.

Processing times may be extended during weekends, U.S. federal holidays, promotional periods, or times of high order volume.

  1. Logistics and Shipping Partners

Depending on the destination, package size, and shipping requirements, we may utilize third-party logistics and delivery services, including:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
DHL

The specific carrier is selected by us based on the order details. Once the order has shipped, we will provide the customer with tracking information, if available.

  1. Delivery Time

Standard domestic shipping within the U.S. is estimated to take 2–7 business days. Actual transit times may vary based on the shipping address, carrier, weather conditions, holidays, shipping volume, and other uncontrollable factors.

Delivery time is calculated from the moment the package is handed over to the carrier and does not include order processing time.

  1. Shipment Tracking

After the order ships, we may send tracking information to the customer. Customers can check the status of their package using the tracking system provided by the respective carrier.

There may be a delay in tracking information updates. A lack of immediate updates does not necessarily mean the package has stopped moving.

  1. Shipping Address

Customers must provide an accurate and complete shipping address, recipient name, and contact information when placing an order. Delays, returns, or re-shipments caused by incorrect or incomplete information provided by the customer may result in additional processing time or fees.

If the order has not yet shipped, please contact us as soon as possible to request a change to the shipping address. Once an order enters the shipping process, it may not be possible to modify the delivery address.

  1. Delayed or Lost Packages

Please contact us promptly if your package experiences unusual delays, sustains damage during transit, or is suspected to be lost. We will assist in resolving the issue based on tracking information and the carrier’s investigation results.

For shipping delays caused by third-party carriers, we will—to the extent reasonably possible—assist customers in communicating with the relevant logistics companies.

  1. Weather and Uncontrollable Factors

Delivery delays may occur due to extreme weather, natural disasters, traffic accidents, logistics network congestion, public events, holidays, or other circumstances beyond our reasonable control. Delays resulting from such situations are not covered by standard delivery time guarantees.

We are committed to providing reliable, transparent, and convenient shipping services within the United States.