OAK HARDWARE LLC is committed to providing a reliable shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the following policy.

  1. Return Period

Customers may submit a return request within 30 days of receiving their items. Return requests made after this 30-day period may not be accepted unless required by applicable law or otherwise approved by us.

  1. Return Conditions

Returned items should be kept in their original condition as much as possible and include the original packaging, accessories, and related items. Items must not show damage caused by improper use, intentional damage, or other forms of abnormal use.

If the items received have quality issues, were damaged during shipping, are incorrect, or do not match the order, please contact us with your order number and relevant photos; we will handle the matter based on the specific circumstances.

  1. Return Shipping Costs

If the return is due to quality issues, receipt of the wrong item, or damage during shipping, OAK HARDWARE LLC will cover reasonable return shipping costs.

If the return is due to personal reasons—such as the item no longer being needed, an incorrect purchase, or a change in personal preference—the customer is generally responsible for return shipping costs.

  1. Return Address

Please contact us to obtain return confirmation and the latest return instructions before sending back any items. Packages sent back without prior confirmation may not be processed in a timely manner.

Return Address:
42395 WYNSTONE DR, PRAIRIEVILLE, LA 70769-6377
Please note that the return address may vary depending on the order and the specific return situation; therefore, we recommend confirming the return address with us before shipping the package.

  1. Refund Processing

Upon receipt and inspection of the returned items, we will review the return. Orders that meet the refund criteria will be processed once the refund is approved.

Refunds are typically initiated within 3–5 business days after the return review is approved. The actual time it takes for funds to appear in your account may vary depending on your bank, credit card company, or other payment service provider.

Refunds are generally issued to the customer’s original payment method. 6. Damaged or Incorrect Orders

If the items you receive are damaged, missing, incorrect, or have other obvious issues, please contact us as soon as possible and provide your order number, product details, and relevant photos. We will offer a replacement, refund, or other appropriate solution based on the specific circumstances.

  1. Items Ineligible for Return

Refunds may not be available in the following situations:

Items returned beyond the specified return period;
Items damaged due to improper use, installation, storage, or human error;
Items missing essential accessories or in a condition that cannot reasonably be restored to a returnable state;
Other items ineligible for return under applicable laws or specific order conditions.
8. How to Request a Return

To request a return, please contact us using the details below and provide your name, order number, purchase date, reason for the return, and any necessary photos or supporting documentation.

Upon receiving your return request, we will provide instructions on the next steps based on the specifics of the order and the item(s).